Frequently Asked Questions

Shipping times depend on where your item ships from. Products in our US warehouse typically arrive in 2-5 business days, while items shipping from our overseas partners take 5-10 business days. Orders are processed within 1-2 business days before shipping out. You'll receive a tracking number as soon as your order ships.

Yes! We offer free standard shipping on all orders over $70. For orders under $70, weight-based shipping rates apply at checkout (typically $3.99-$14.99 depending on the items in your order).

Yes! We currently ship to 26 countries. International orders typically arrive in 5-10 business days depending on your location. Shipping rates are calculated at checkout based on your destination and order weight.

We accept returns within 14 days of delivery for US orders only. Items must be in their original condition — unworn, unwashed, and with tags attached. Final sale items (including jewelry, intimates, swimwear, beauty products, and clearance items) are not eligible for returns.

We don't offer direct exchanges. To return an item, contact us through our Contact page with your order number and the item(s) you'd like to return. We'll send you a return authorization and instructions within 1-2 business days. Once your return is processed, you can place a new order for the item you want instead.

Every product page includes a detailed measurements chart in the product description. We recommend measuring yourself and comparing against the chart for the best fit. If you're between sizes, we suggest sizing up for a more comfortable fit. For more tips, check out our sizing guide.

Yes! Many of our styles are available in extended and plus sizes. Look for size options on each product page, and use the size filter when browsing to find your perfect fit.

To keep your moissanite jewelry looking its best, avoid wearing it during exercise, as sweat can affect the plating over time. Clean gently with a soft cloth and mild soap. Store in a dry, separate pouch to prevent scratching.

For most of our clothing items, we recommend machine washing in cold water and tumble drying on low heat. Always check the care label on each garment for specific instructions, as some delicate fabrics may require hand washing or dry cleaning.

Yes, we offer several ways to save: Sign up for our email list and get 10% off your first order with code WELCOME10. Complete our Find Your Glow style quiz for personalized recommendations.

During checkout, you'll see a "Discount code" or "Gift card or discount code" field. Enter your code and click "Apply" to see your savings reflected in the order total before you complete your purchase.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed through Shopify's secure checkout.

We're here to help! Visit our Contact page for any questions about sizing, styling, orders, or returns. We aim to respond within 1-2 business days.